+20%
of positive reviews after two quarters
+4%
more extended hotel stays with QR codes
The challenge
CityView hotels were looking to boost their occupancy and ADR. To achieve this, the management was eager to innovate and started looking for a solution to increase guests' interactions with the property, while delivering a seamless, quality experience.
The solution
CityView has introduced Unitag QR codes in every room, offering customers quick access to a range of services via customizable "vCard Product" mini-sites. Room service, extensions, and local guides can all be accessed through a single QR code.
The impact
CityView not only noted an increase in extended stays, but also boosted its NPS score by using Unitag QR codes.
