+20%
of positive reviews after two quarters
+4%
more extended hotel stays with QR codes
The challenge
CityView hotels are looking to boost their occupancy rates, extensions and revenues. To achieve this, management wants to innovate, and is looking for a simple solution to increase guests' interactions with their hotel, all while delivering a seamless, quality experience.
The solution
CityView has introduced Unitag QR codes in every room, offering customers quick access to a range of services via customisable "vCard Product" mini-sites. Room service, extensions and even local guides can be added under our all in one QR codes.
The impact
CityView not only noted an increase in extended stays, but also boosted its NPS score by using Unitag QR codes.
